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Owner FAQs

  • What property management services do you offer?

    We offer both tenant procurement and property management services. From finding qualified tenants with advanced marketing techniques to managing your property while you’re away, we handle it all. Our team ensures your home is rented quickly to the best tenant, takes care of maintenance, addresses tenant concerns, and collects rent—giving you peace of mind and a hassle-free experience."

  • How do you set your rental rates?

    We use in-depth market analysis to set the ideal rental price for your property. By evaluating the local market, your property’s features, and its amenities, we determine a competitive rate to attract the right tenant quickly. Our goal is to maximize your rental income while ensuring a smooth leasing process.

  • What type of properties does Pepine Property Management manage?

    We manage a variety of properties, including single-family homes, apartments, duplexes, multi-family units, and some commercial spaces. Whether you’re considering renting out your property or need expert management, our experienced team is here to help. Contact us to explore how we can assist in maximizing the potential of your property

  • Does Pepine Property Management collect fees for vacant units?

    We prioritize renting your property quickly by listing it as soon as possible, even before it’s vacant. Unlike others, we don’t collect management fees while your property is unoccupied. Our focus is on delivering top-notch service, addressing your needs, and ensuring your home gets rented promptly to the right tenant

  • How does Pepine Property Management process service requests?

    We aim to address service requests within 24 hours. Tenants can easily submit requests through their online portal, accessible via phone or computer. The property manager receives these requests directly and promptly contacts a handyman to resolve the issue. Additionally, tenants have direct access to the property manager’s personal phone, ensuring quick and efficient communication for urgent needs.

Resident FAQs

  • Can you clarify the rent, deposits, and cost of utilities?

    Rent is due on the first of each month, with a five-day grace period before late fees apply. The security deposit typically equals one month’s rent. Utility costs depend on the specific property and location, with details provided by the owner if available before leasing.

  • What are your deposits or non-refundable fees ?

    We require a refundable security deposit equal to one month’s rent. Additionally, there is a non-refundable pet fee of $250 per pet, regardless of size or breed.

  • What are your application process and screening criteria?

    The application fee is $50 and includes a credit and background check. Each property owner sets their own renter criteria, so specific requirements may vary. We strive to work with everyone to help you move into your desired home as quickly as possible.

  • How soon are you looking to fill the unit?

    We aim to fill units as quickly as possible. The timeline depends on how promptly you complete your paperwork and pay the necessary fees. Once your application, lease, fees, and security deposit are submitted, we can expedite your move-in process.

  • What’s your ideal lease duration?

    Lease durations vary by owner, but we typically prefer six months or longer. If you have specific limitations, we will do our best to accommodate your needs and find a property that fits your situation.

Have Questions?

We are happy to answer any questions you have!

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